24/7 Customer Support in Shared Web Hosting
Our shared web hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our website hosting services well before you make an order or you're a current customer and you have any question or some issue, you'll be able to contact us anytime, including holidays and weekends. We have numerous channels to get in touch with us - several phone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more technical issues or any troubles that require more time to analyze and resolve. In contrast to many other website hosting service providers, our trouble tickets come with a guaranteed maximum response time of just one hour, therefore regardless of what the problem is, it will be resolved in a timely manner and you won't waste days so as to have something fixed.
24/7 Customer Support in VPS Servers
Using our VPS servers, you won't have to wait for more than 1 hour to receive help for any type of difficulty that you could have regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all of the tickets which you open from your billing Control Panel or email messages that you send to our tech support team. We have local phone numbers in a number of countries around the world plus a live chat service where we are able to assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 using the various ways of communication, so no matter what your question or issue is, there'll always be somebody to assist you without delay. When you need help with third-party software, which you cannot install or which gives you troubles, you can take advantage of the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Servers
All of the dedicated server packages that we offer come with 24/7 support through different means of communication and with a one-hour max reply time warranty. If you want to find out more about the packages or you have various general or billing questions, you can call one of the local numbers that we have globally or you may use our live chat support and talk with a live agent. For solely technical difficulties that require some help from a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an e-mail, as all of these channels are more appropriate to monitor a particular matter. The response time for them rarely surpasses 30 mins, therefore you can forget about having to wait for a full day to receive help. The support service is available for all of the server-related issues, including the pre-installed software. If you need help with third-party apps, you may consider obtaining the Managed Services upgrade that we provide for all of the plans.