Integrated Ticketing System
Learn more about the Integrated Ticketing Systems and their benefits and drawbacks. Discover what makes them different from various other support channels.
In case you have ordered a web hosting plan and you have certain enquiries with regards to a given feature/function, or in case you have run into a certain challenge and you need help, you should be able to contact the respective client care team. All hosting providers use a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, because of the fact that the easiest way to resolve a problem most often is to submit a ticket. This model of correspondence renders the responses exchanged by both parties easy to follow and permits the customer care team representatives to escalate the issue in case, for example, a system administrator must step in. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you must use at least two different accounts to contact the help desk support staff and to actually manage the hosting space. Constantly switching from one account to the other might be a burden, not to mention the fact that it takes quite a while for the majority of web hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Shared Web Hosting
Our shared web hosting include an integrated support ticket system, which is an indivisible part of our custom-created Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia will permit you to manage everything related to the web hosting service itself in the exact same place – payments, files, e-mails, tickets, etc., eliminating the need to go through different interfaces. In case you have any technical or pre-sales questions or any problems, you can open a ticket with a couple of clicks of the mouse without ever signing out of your hosting Control Panel. In the meantime, you may select a category and our system will offer you a variety of educative articles, which will give you additional information and which may help you fix any given problem even before you actually post a ticket. We guarantee a support ticket response time of no more than one hour, even in case it’s a weekend or an official holiday.