If you ever have any questions associated with your hosting package or you experience a problem with your websites, you’ll need to contact the respective hosting provider’s help desk support team. It may not make any difference how promptly they’ll reply if you’ve got a question of a general nature, but a problem like an ill-applied software application update, for instance, may result in your site becoming damaged or invisible on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be inoperational. In case you offer goods or services online, any downtime will affect your site destructively and you can lose existing or potential visitors. A lot of web hosting providers, especially resellers, answer emails and tickets within 24 hours, but in the digital age that’s way too long, as visitors will rarely come back to a website that isn’t working properly over prolonged stretches of time.
One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max reply time for any trouble ticket that you submit or any email that you send is just sixty minutes, even in case you contact us during weekends and legal holidays. Regardless of the nature of your inquiry or problem, we’ll help you straight away and will give you the necessary information to solve any problem with your sites. The real reaction time typically doesn’t surpass fifteen-twenty minutes, which is why you can forget about waiting for hours on end to get an issue solved or what’s even worse than that – waiting around one whole day only to receive an answer that more information is needed whilst nothing’s solved. We’ll offer you assistance in a timely fashion because we are aware of precisely how invaluable time can be in the dynamic online era. The one-hour reply guarantee applies to any technical or billing query that you may have in regards to our shared web hosting.