Though this isn't the mainfactor to recognize a reliable shared web hosting supplier from a bad one and a reseller from a real provider, having the option to call and communicate with a live person is a sign that you are not using the services of a one-person company and that you'll be able to get in touch with somebody when you're in need of help. The telephone support for web hosting services may vary from standard to experienced, so the issues which can be resolved with a call differ depending on the provider. In the general case, these issues are simpler and feature billing or 1st level technical issues since more difficult matters generally need a support ticket where both you and the system administrators can follow what is going on with a given situation. Nonetheless, having the option to phone call your provider will save you lots of time and efforts for the multitude of small issues that may eventually appear at the time you manage your website hosting account.
Phone Support in Shared Web Hosting
We know that the option to talk to a live consultant is very important, that's why we have 3 support lines all around the world (Australia, USA and UK) and you are able to reach us over the phone for 14 hours every day. If you consider purchasing one of our shared web hosting, for example, you can give us a call and find out more about our solutions before you order so as to make sure that we cover all of the system requirements for your web sites. Following your order, you'll be able to get in touch with us about any sales and billing issues you may experience, or receive any kind of general or basic tech information you need. We've aimed to find the optimal balance between telephone and ticket support, so for solely technical matters you have to use our ticketing system, which will make it easier to keep track of the communication as well as any new developments in the resolution of the issue.