A 99.9% Server Uptime
We’ve built our shared web hosting system using stable hardware and heavily customized software. Our administrators have installed a customized version of Security–Enhanced Linux on all our machines to ensure utmost security and dependability. We have installed several anti–DDoS units together with highly effective firewalls to make sure our internal network is invincible and secure.
All shared web hosting packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it’s vital that you also build your own network architecture. That’s why we built a custom–configured internal network in each one of our datacenters. Based on top–quality Juniper routers and switches, our internal network allows for astonishingly fast data transmission speeds and is fully redundant.
Hence, you will enjoy a 99.9% network uptime in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe and in our data center in AU, irrespective of which hosting solution you’ve selected.
A 30–Day Money–Back Guarantee
Like with any other service, if it’s your money on the line, you can’t feel truly safe. Because of this, with each of our cloud hosting packages our company offers a 30–day money–back guarantee. In case you do not feel pleased with our service or if you need to use an even more robust web hosting solution, such as a VPS servers or even a dedicated servers – you’ll get a full refund, without any concealed costs or reimbursement charges.
24/7 Technical Support
We’ve cautiously picked each single member of our 24x7 support staff to make certain that we can offer the best possible help desk support service you can possibly get. Each one of our technicians has several years of experience working with web hosting accounts behind his back, therefore they know very well what they are doing. Besides, they’re available to you 24–7–365 – you’ll be able to contact them whenever you want and they will respond to you ASAP.
Their average ticket response time is under 20 minutes, while with many other web hosting providers you are forced to wait around for days. What’s more, we offer a 1–hour response time guarantee. No matter what happens, your enquiries will be responded to in less than 1 hour.