A One–Hour Response Guarantee
We offer a 60 min response time guarantee for each trouble ticket or email that you send to our client care staff. We will swiftly respond to all the general questions and forward the matter to our sysadmins in case additional assistance is needed. If you take advantage of the Managed Servers package, we’ll complete any of the included server administration services at a time that has been agreed upon beforehand.
A Premium Client Support Service
We’ll be online for you 24x7 to respond to any queries that you may have connected to our Site Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also need help with server administration procedures, you can take advantage of our Managed Servers package, which includes backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation procedures
An Intuitive Help Section
Our Site Control Panel is preinstalled for every dedicated server. Among its functionalities is a very handy integrated knowledgebase that will guide you step by step on all the actions that you can carry out. The majority of instructional articles in addition video versions which demonstrate all the tasks that you can carry out in a very illustrative manner. You can find all the how–to articles and the video tutorials in the upper right corner of each Site Control Panel section.