Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Resolution Guarantee

  • Each ticket that you post to the customer help Department will be replied to within about one hour. The common questions are going to be solved immediately. Nevertheless, if the assistance question you have submitted needs the aid of a proficient administrator, we’ll address the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Expert Client Assistance Service

  • We will offer you 24 hours a day customer assistance via a ultra–fast ticketing program built into your Control Panel. You can easily email us all the time about any of the applications that come installed in advance on the virtual server, this includes the desired Linux OS version, the server administration panel and our in–house designed Site Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Site Control Panel that is available gratis with your VPS offers you an internal collection of articles. You’ll see a variety of detailed how–to articles and a selection of step–by–step video guides that demonstrate all the important website maintenance duties. You can find them by clicking the Help or Video buttons in the upper right part of each Control Panel section.